Privacy Policy

Introduction

worldiums SARL ("we," "our," or "us") is committed to protecting your privacy and ensuring the security of your personal data. This Privacy Policy explains how we collect, use, process, and protect your information when you use our website and services.

As a company registered in Luxembourg, we comply with the General Data Protection Regulation (GDPR) and Luxembourg data protection laws. This policy applies to all users of our website and services.

Data Controller Information

Data Controller: worldiums SARL

Registration Number: RCSB698523

Address: Avenue de la Gare 18, 4876 Esch-sur-Alzette, Luxembourg

Email: privacy@worldiums.world

Phone: +352 27467328

Data Collection

We collect personal data when you interact with our website and services. The data we collect includes information you provide directly to us and information collected automatically through your use of our services.

Information You Provide

• Contact information (name, email address, phone number)
• Communication preferences
• Messages and enquiries sent through our contact forms
• Information provided during consultations or service requests
• Property preferences and home buying requirements

Information Collected Automatically

• IP address and device information
• Browser type and version
• Pages visited and time spent on our website
• Referral sources and website navigation patterns
• Cookie data and tracking information

How We Use Your Information

We use your personal data for legitimate business purposes and only where we have a lawful basis to do so. Here's how we use your information:

Service Provision

• To provide home buying guidance and consultation services
• To respond to your enquiries and support requests
• To personalise our services to your specific needs
• To communicate about your service requests and appointments

Website Improvement

• To analyse website usage and improve user experience
• To monitor website performance and security
• To understand user preferences and behaviour

Legal Compliance

• To comply with legal obligations and regulatory requirements
• To protect our rights and interests
• To respond to legal requests and prevent fraud

Cookies and Tracking Technologies

We may use cookies and tracking technologies for analytics, advertising, and remarketing purposes, including Google Ads. These technologies help us measure campaign effectiveness, deliver relevant advertisements, and improve our services. You can manage your cookie preferences at any time through our cookie consent banner.

For detailed information about our use of cookies, please refer to our Cookie Policy.

Legal Basis for Processing

Under GDPR, we process your personal data based on the following legal grounds:

• Consent: When you provide explicit consent for specific processing activities
• Contract: To perform our contractual obligations and provide services
• Legitimate Interest: For business operations, website improvement, and marketing
• Legal Obligation: To comply with applicable laws and regulations

Data Sharing and Third Parties

We do not sell your personal data to third parties. We may share your information only in the following circumstances:

• With service providers who assist in our business operations (under strict confidentiality agreements)
• When required by law or to protect our legal rights
• With your explicit consent for specific purposes
• In connection with a business transfer or merger (with notification to affected users)

Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected, comply with legal obligations, and resolve disputes. Our data retention periods are:

• Contact enquiries: 3 years from last contact
• Service records: 7 years for business and tax compliance
• Website analytics: 26 months (Google Analytics default)
• Marketing data: Until consent is withdrawn or 3 years of inactivity

Your Rights

Under GDPR and Luxembourg data protection laws, you have the following rights regarding your personal data:

• Right of Access: Request copies of your personal data
• Right of Rectification: Request correction of inaccurate or incomplete data
• Right of Erasure: Request deletion of your personal data
• Right to Restrict Processing: Request limitation of data processing
• Right to Data Portability: Request transfer of your data to another service
• Right to Object: Object to processing based on legitimate interests
• Right to Withdraw Consent: Withdraw consent at any time where processing is based on consent

Data Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. These measures include encryption, secure servers, access controls, and regular security assessments. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

International Data Transfers

Your personal data may be transferred to and processed in countries outside the European Economic Area (EEA) where our service providers are located. When we transfer data outside the EEA, we ensure appropriate safeguards are in place, such as adequacy decisions or standard contractual clauses approved by the European Commission.

Contact Information

If you have questions about this Privacy Policy, wish to exercise your rights, or need to contact us regarding data protection matters, please reach out to us:

We will respond to your requests within 30 days. If you are not satisfied with our response, you have the right to lodge a complaint with the Luxembourg National Commission for Data Protection (CNPD).

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. We will notify you of any material changes by posting the updated policy on our website and updating the "Last updated" date. Your continued use of our services after such changes constitutes acceptance of the updated policy.